Terms of sale

This site is operated by {CONFIRM}, a company registered in England and Wales under company number {CONFIRM}, whose registered office is at {CONFIRM}. In these terms that company is called "we", "us" or "Proper Hardman", and you are the person placing the order.

Proper Hardman is an independent British clothing label. It sells directly to the public and has no retail partners, resellers or agents.

Placing an order is an offer to buy. We accept that offer, and the contract is formed, when we send you an order confirmation by email. If we cannot accept your order, for example because a size is no longer available or because the item you have selected is not for sale, we will tell you and refund any payment taken in full.

Items shown on this site as announced, undecided or unreleased are not on sale. No contract can be formed for them at any price.

Every garment on this site is sold as a pre-order. Your card is charged in full at the point of order, not at the point of dispatch. This is stated on the product page, in the basket and at checkout before you pay.

We charge at pre-order because the print run is placed the day the drop window closes and is sized by the orders received. We do not hold stock, and we do not print on a guess.

Payments are taken by Stripe. We do not see or store your full card details. If a payment is declined or later reversed by your bank, the contract is treated as never having been formed.

Garments are sold in drops. DROP 001 opens {CONFIRM} and closes {CONFIRM}. Orders can only be placed while a window is open. When a window closes, the site stops taking orders for that drop.

We may close a window early if the print run reaches its capacity, and we may extend a window. If we extend it, orders already placed are unaffected other than in their dispatch date, which is calculated from the actual closing date.

If a drop is cancelled outright, every order in it is refunded in full within 14 days and no substitute is sent.

Garments are dispatched 7 to 10 days after the window closes. Delivery within the United Kingdom is by Royal Mail Tracked 48 and is free on orders over £60.

Australian orders ship from the United Kingdom. Orders cannot currently be placed for delivery to the United States, because garments are never posted from the United Kingdom to the United States and the United States fulfilment route is not open yet. Other countries are not open yet. The full matrix is set out on the delivery and returns page, which forms part of these terms.

Risk in the goods passes to you on delivery. Where you are a consumer, we remain responsible for the goods until they are physically delivered to you or to a person you have named to receive them.

Any import duty or tax charged by a destination country is payable by you. We cannot tell you in advance what it will be.

All prices are shown in pounds sterling. The price you see on the product page is the price you pay for the garment. Delivery, where it is chargeable, is shown separately before you confirm the order.

The business is not currently registered for VAT, so no VAT is charged and no VAT invoice can be issued. This position is marked {CONFIRM} and will change if and when the registration threshold is reached, at which point prices will be shown inclusive of UK VAT at the applicable rate.

We do not use strikethrough pricing, introductory pricing or countdown discounts. The price is the price.

If you are a consumer in the United Kingdom you have a legal right to cancel this contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That right lasts for 14 days from the day you, or a person you have named, take physical possession of the goods.

You do not have to give a reason. To cancel, tell us in a clear statement, by email to {CONFIRM} or in writing to the address in clause 14. You may use the model cancellation form set out in those Regulations, but you do not have to.

If you cancel, we refund all payments received from you, including the standard delivery charge, within 14 days of receiving the goods back or of receiving proof that you have sent them, whichever is earlier. You must send the goods back within 14 days of telling us. Under the statutory right, the cost of returning them is yours, although in most cases our own promise in clause 8 or our exchange terms in clause 9 will cover it instead.

We may reduce a refund to reflect any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

Separately from, and in addition to, your statutory rights, we offer our own promise. If the garment is not what this site says it is when it arrives, send it back within 30 days of delivery and we refund the full price you paid. There is no form and no restocking charge.

The garment must be unworn, unwashed and have its neck label intact. This promise is a contractual extra. It does not replace, limit or affect the statutory right in clause 7 or your rights under clause 10.

If the size is wrong we exchange it free and cover both postage legs, subject to the replacement size being available in the run. If it is not, we refund you in full instead.

Orders placed as gifts may be exchanged up to and including 31 January following the drop in which they were bought.

Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. Nothing in these terms affects those rights.

If a garment is faulty or is not as described, you may reject it and receive a full refund within 30 days of delivery. After that period, and for up to six months from delivery, you are entitled to a repair or replacement and, if that fails, to a refund which may be reduced to reflect the use you have had.

Normal wear, damage caused by washing or drying contrary to the care label, and alterations made after delivery are not faults.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the goods.

We supply garments for domestic and private use. We are not liable for loss of profit, loss of business or business interruption.

These terms are governed by the law of England and Wales, and any dispute arising from them may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.

We may change these terms. The version that applies to your order is the version published on this page at the moment the order was placed.

Write to {CONFIRM}, or to {CONFIRM} at the registered office given in clause 1. We answer emails in the order they arrive.

Delivery terms are set out in full on the delivery and returns page. How we handle your data is set out in the privacy notice.